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Shift Leader
As a Shift Leader, you'll support, coach and empower your crew to bring their best. Whatever work they do. In this role, you'll help your team meet all standards and track operations. You'll reallocate resources and solve operational problems. You'll be able to grow sales and deliver an outstanding customer and employee experience. If you do this, your impact will take your restaurant forward.
Transcript
[00:00] My name is Raymond. I'm a shift manager in
[00:03] McDonald's. I've currently been working in the
[00:06] store for roughly about 10 years now. My
[00:09] role basically consists of coaching new area leaders
[00:12] helping other shift managers with their role
[00:15] when new crew members come in we'll always guide them
[00:18] through what our expectation is, what targets we
[00:21] need to reach today we'll always encourage them, at the end of the day we
[00:24] started there. We know what it's like to climb the ladder. My favorite
[00:27] thing about my role is getting to know people finding out
[00:30] where you struggle, where can I step in and
[00:33] go, you know what you're struggling in this area. Let me step in I'm going to
[00:36] train you there. I can only speak for myself but in our store
[00:39] that's what we do. We call ourselves family because we go
[00:42] out together. We work together. We play like football together, but
[00:45] then we all come together as one anyway.
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